Privacy Policy

Last updated: September 2026

Aster Braids respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit asterbraids.ng, place an order or contact us.

  1. Information We Collect

We may collect personal information that you provide when using our website, including:

• Name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Information provided when contacting our customer support
• Information submitted through forms on our website
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and website usage information.

  1. How We Use Your Information

We may use your personal information to:
• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Communicate with you about your order
• Provide customer support
• Respond to questions and requests
• Improve our website, products and services
• Prevent fraud and protect our website
• Send marketing communications where you have agreed to receive them
• Comply with applicable legal and regulatory requirements

  1. Payments

Payments made through our website may be processed by third-party payment providers. Payment information may be provided directly to the relevant payment provider. Aster Braids does not necessarily receive or store your complete payment card information. Payment providers process information according to their own privacy policies and security procedures.

  1. Delivery

To fulfil your order, we may share necessary information with delivery companies, couriers and logistics providers. This may include your name, telephone number, delivery address and information required to complete your delivery. We only provide information reasonably required to fulfil the delivery.

  1. Marketing Communications

If you subscribe to our mailing list or agree to receive marketing communications, we may send you information about new products, offers and other Aster Braids updates. You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

  1. WhatsApp and Customer Support

If you contact Asterbraids through WhatsApp, email or another communication service, we may receive and process the information you provide to us. This information is used to answer your questions, assist with orders and provide customer support. Your use of third-party communication platforms such as WhatsApp is also subject to the privacy practices of the relevant service provider.

  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and improve the shopping experience. Some cookies may also be provided by third-party services used for analytics, payments, marketing or other website functions. Where required, you may manage your cookie preferences through the options provided on our website or through your browser settings.

  1. Sharing of Personal Information

We do not sell your personal information. We may share information with trusted service providers where necessary to operate our business and provide our services. These may include:
• Payment providers
• Delivery and logistics providers
• Website and hosting providers
• Email and communication providers
• Analytics and marketing service providers
• Professional advisers or authorities where required by law
These parties may process information only as necessary for the relevant service or according to their own applicable privacy obligations.

  1. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system is completely secure.

  1. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, process transactions, maintain business records and comply with applicable legal requirements. Information that is no longer required may be deleted or anonymised where appropriate.

  1. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of or deletion of certain personal information. You may also withdraw consent for certain processing where processing is based on your consent.
To submit a privacy-related request, contact us at support@asterbraids.ng.

  1. Third-Party Links

Our website may contain links to third-party websites or services. Aster Braids is not responsible for the privacy practices or content of websites and services operated independently by third parties. We recommend reviewing their privacy policies before providing personal information.

  1. Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices or applicable requirements. The current version will be published on this page together with the updated date.

  1. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Aster Braids

Website: asterbraids.ng

Email: support@asterbraids.ng