Returns & Refunds policy

Last updated: September 2026

At Aster Braids, we want you to be satisfied with your order. Due to the hygienic nature of hair products, certain conditions apply to returns, exchanges and refunds.

  1. Return Eligibility

A return may be accepted if:
• The item is unused, unworn and uninstalled.
• The original packaging has not been opened or damaged.
• The product has not been altered, cut, coloured, washed or otherwise modified.
• The item is returned in its original condition.
• The return request is made within 7 days of delivery.

For hygiene reasons, we cannot accept returns of hair products that have been opened, worn, installed, used or altered.

  1. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery.
Send an email to support@asterbraids.ng with:
• Your name
• Your order number
• A description of the issue
• Clear photos or videos showing the item and its packaging
We will review the information and provide further instructions.

  1. Returns

Please contact us before returning any product.
Do not send a product back without receiving return instructions from Aster Braids. Returned items must meet the eligibility requirements stated in this policy.

  1. Return Shipping

Unless the product was delivered damaged, defective or incorrect, the customer is responsible for the cost of returning an eligible item. Original delivery charges are not refundable unless required by applicable law or the return results from an error by Aster Braids.

  1. Refunds

Once an eligible returned item has been received and inspected, we will inform you whether the refund has been approved. Approved refunds will be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider.

  1. Exchanges

Eligible products may be exchanged subject to product availability. Any difference in price and any applicable delivery costs may need to be paid before the replacement item is dispatched.
Products that have been opened, worn, installed, used or altered cannot be exchanged.

  1. Non-Returnable Items

The following items are not eligible for return or exchange:
• Opened hair products
• Hair that has been installed or worn
• Hair that has been cut, coloured, washed or altered
• Used products
• Products without their original packaging
• Items marked as final sale, where clearly stated before purchase

This does not affect any rights you may have under applicable law in relation to defective or incorrectly supplied products.

  1. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or dispatched, cancellation may no longer be possible. In that case, the applicable return conditions will apply.

  1. Delivery Issues

Customers are responsible for providing accurate delivery information when placing an order. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply. If your package appears to have been lost or damaged during delivery, please contact us so that we can review the matter with the delivery provider.

  1. Contact

For all return, exchange and refund requests, please contact:

Aster Braids

Website: asterbraids.ng

Email: support@asterbraids.ng